🧾 Orders & Products
A: We only sell to customers 18+. Our products comply with Montana laws, but please make sure they are legal in your location before placing an order.
A: No minimum technically! But you can buy one vape or a whole stash—your call. just make sure your cart amount is $99 or Above
A: You have a 1-hour window after placing your order to request any changes or cancellations. After that, it’s already in processing or out the door.
📦 Shipping & Delivery
A: We ship across the United States and Canada using DHL, UPS, USPS, and FedEx.
A:
U.S. Standard: 2–3 business days
U.S. Express: 1–2 business days
Canada: 2–6 business days
Tracking info will be sent to your email once it ships.
A: Yes. All shipments come in plain, unbranded boxes or envelopes—no logos or references to Smoke Pens.
A: Contact us immediately if your package hasn’t arrived. If marked “delivered” but not received, we may request a police report for reshipment.
💳 Payments
Q: What payment options do you offer?
A: We accept:
Credit & Debit Cards
Apple Pay
Cryptocurrency (BTC, ETH, USDT)
All payments are securely processed through SSL encryption.
📜 Returns & Refunds
A: Due to the nature of our products, we do not accept returns.
A: Contact us within 48 hours of delivery, and we’ll replace the item or issue a refund.
📬 Contact & Support
A:
📧 Email: news@smokepens.com
💬 Live Chat: Available during business hours (via the website)
📞 Phone: [Add your number here if desired]
