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š§¾ Orders & Products
A: We only sell to customers 21+. Our products comply with Montana laws, but please make sure they are legal in your location before placing an order.
A: Yes, we have a minimum amount of $99! Buy one vape or a whole stashāyour call.
A: You have a 2-hours window after placing your order to request any changes or cancellations. After that, it’s already in processing or out the door.
š¦ Shipping & Delivery
A: We ship across the United States and Canada using DHL, UPS, USPS, and FedEx.
Ā
A:
U.S. Standard: 3ā5 business days
U.S. Express: 1ā3 business days
Canada: 3ā7 business days
Tracking info will be sent to your email once it ships.
A: Yes. All shipments come in plain, unbranded boxes or envelopesāno logos or references to Smoke Pens.
A: Contact us immediately if your package hasnāt arrived. If marked ādeliveredā but not received, we may request a police report for reshipment.
š³ Payments
A: We accept:
Credit & Debit Cards
Apple Pay
- Cash App
- Zelle
Cryptocurrency (BTC, ETH, USDT)
All payments are securely processed through SSL encryption for customers protection.
š Returns & Refunds
A: Due to the nature of our products, we only accept returns on specific products and within a 30-day maximum period.
A: Contact us within 48 hours of delivery, and weāll replace the item or issue a refund.
š¬ Contact & Support
A:
š§ Email: News@smokepens.com
š¬ Live Chat: Available during business hours (via the website)
š Phone: [Add your number here if desired]
